Solution Center Associate at USC (2024)

USC HR Solution Center is a quick pace environment where HR requests are received via incoming phone calls and e -mail -queries.itSolution Center Associatewill be responsible for serving as the first contact point for employees, pensioners and candidates who reach the HR solution center.required.

This role will benefit from a solution for case management to document questions and decisions and to manage case information.The ensure that clean and accurate employee data are entered and workforce are maintained.Solution Center Associateis encouraged to identify opportunities for process improvement or automation in the HR solution center through their experience.Absorbing knowledge and a capacity to quickly learn new skills.This role will help make the vision of USC possible with the proponent of the culture and values ​​of USC.

Work responsibility

The candidate for the position thatSolution Center AssociateWill be responsible for:

• To provide clear, effective and polite support to university employees who reach the HR solution center with general HR -related questions..UPDATE -Case in the entire level 1 -Resolution process with information collected from customer order -Ups.This has insight into the company of the USC and how the Solution Center makes the success of the HR function possible.

• Serves as a hospitable first contact point for HR knowledge.Data registration and document management.

• Provides clear and professional written and verbal communication.Monation of active listening skills and empathy in understanding the unique needs of employees.The act as a publicly oriented representative of the HR function in all customer interactions.From attentive and responsive communication lines with the wider team to receive the latest updates and to keep the team informed of individual progress and challenges.

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• Shows resourcefulness when experiencing unknown requests by proactively determining the following steps against dissolution.

• Supports the efforts to collect data to inform the system and improve the process of a healthy judgment in arranging competing priorities and making decisions.

• Development of trust, credible circ*mstances of the demonstrated ethical assessment, behavior and experienced confidentiality.

• Support for strategic goals that are set by the team, the department and the university.Close by words, actions and ideas, adaptation to the strategic plan of USC and the strategic plan of the HR organization.

• Performing other related responsibilities as requested and when necessary.

Minimum qualifications

The candidate for the position thatSolution Center AssociateMust meet the following qualifications:

• Extensive relevant experience with human resources, customer service or other related field.

• Strong written and verbal communication skills and the ability to maintain a consistently positive attitude and polite telephone and e -mail -tone.

• Effective skills in data input and high word speed minimute.

• Demonstrable organizational and analytical skills and the ability to think strategically and creatively.

• Team -oriented self -starter with the possibility to work independently and proactively.

• Demonstrable interpersonal skills and the ability to exercise discretion with confidential information.

• Experience in working on teams, able to ask for help and to provide support and guidance if necessary for projects.

• Possibility to offer support and guidance if necessary for projects.

• Skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Preference qualifications

The ideal candidate for the position thatSolution Center AssociateHave the following qualifications:

• Bachelor's degree in business, psychology, communication or another related field.

• Three or more years of experience in one or more of the following areas: Human Resources, customer service or higher education.

• Confidentiality with case management systems.

• Experience with developing guidelines, policy, documentation and procedures.

• Possibility to interpret and apply relevant rules and regulations and to identify and implement continuous process improvements.

• Experience with analyzing large data sets and reporting and presentation of findings.

• Experience in working in fast environments with rapidly changing priorities, able to get applications and questions to triage and asking for suitable parties.

THe Times interval for this position is $30.27- $ 33,08.Constitutional and local laws, contractual regulations, entertainment financing and external market and organizational considerations.

University of South California is an employer for equal opportunities

Minimum education: Bachelor's Gradaddic training requirements combined experience/education as a replacement for minimal education Minimum products: Determined Data Department Administration and proven word-pr.minute Speed.excellent written and oral communication skills, capable of a consistent positive attitude and perceived telephone-Mailtoon to retain. Realizable interpersonal skills and the ability to exercise discretion with confidential information. As necessary, there is a present experience in teams to ask for help and to offer support and guidance if necessary projects. Windability with Microsoft Office.