Retirees from the gray area (2024)

NastyArmy National Guard, Air National Guard, Army Reserve, Navy Reserve, Marine Corps ReserveInAir Force Reserve Gray Area Pensionerthere is a new way to stay connected and informed between the time they stop drilling and the time they start receiving their pension.

It's a new species

especially for retirees in the gray area.

This simple myPay account for future retirees gives gray area retirees a convenient way to keep their contact details with DFAS up to date during the gray area period, so theyimportant news from DFAS and their Branch of Service.

Their current contact details allow DFAS and their service department to keep them informed of changes in laws or policies that may affect them, send them their services' retiree newsletter and

and remind them when the late payment filing period is approaching.

In addition, with current contact information on the new myPay account, when DFAS receives a completed gray zone pension application for a pension from the service department, DFAS will send email status notifications to the retiree: when DFAS receives the application, when DFAS begins operating on the application and when DFAS completed it Please note: Retirees in the gray area should always work with their industry to complete their pension application. See specific information from your service for the procedure and contact details.

If you set up a login ID and password before your transition, remember the answers to your security questions, and have access to the two-factor authentication method you chose, you may be able to use the myPay login you created before your retirement from service .

If you don't remember your password or it has expired, you can reset your myPay password online by answering 3 of the 8 security questions after clicking the "Forgot or need your password" link on myPay - the website, correct to answer.

If you do not have access to your selected two-factor authentication method, please call myPay customer service toll-free at 1-888-332-7411 or 317-212-0550 for further assistance. Identify yourself as a retiree in the gray area.

You may be able to use the myPay login you created before you retired, if you previously created a login ID and password and you remember the answers to your security questions.

If you don't remember your password or it has expired, you can reset your myPay password online by correctly answering 3 of the 8 security questions you ask after clicking the "Forgot or need your password" link.myPay-website.

Once you have logged in, you will need to set up a two-factor authentication method. Two-factor authentication, or 2FA, is an additional layer of protection used to ensure the security of online accounts beyond just a username and password. For myPay, two-factor authentication requires you to request and enter a one-time PIN when you log into your myPay account with a login ID and password. This adds an extra layer of security to your myPay account.

If you don't remember the answers to your security questions,see #3 below.

Go to the myPay homepage athttps://mypay.dfas.miland click on "Forgot your password or need it?" clutch. Follow the instructions to have a temporary password sent to you.

If you do not receive the password, it is likely that we do not have a current mailing address for you.
You can:
• Find a trusted agent in your area who can provide you with a personalized password reset. To view the list, visit the myPay website athttps://mypay.dfas.miland click "Contact Us" at the top of the page. Then click the 'Trusted Agent' link under 'Personal'.

•OF, call myPay Customer Service UnitToll-Free at 1-888-332-7411 or 317-212-0550 for further assistance. Identify yourself as a retiree in the gray area.

•OF, update your mailing address, wait for the change to be sent to the DFAS Retired Pay system, and then request a temporary password.

The mailing address in the DFAS Retired Pay system is based on your DEERS information. If your DEERS mailing address is not current, please update your DFAS mailing address so we can send you the temporary password.
To update your mailing address:

• Use our askDFAS Online Retiree Address Change Tool:https://www.dfas.mil/retaddresschange

• OF bel gratis ons Retiree and Annuitant Pay Customer Care Center op 1-800-321-1080 of 317-212-0551

• OR complete Part I of the Change of Address/State Tax Withholding Request (DD2866) (available in our forms library athttps://www.dfas.mil/raforms), sign and date the form and send or fax it.

Alreadyyour request to:
The Defense Finance and Accounts Department
US Army Retired Pay
8899 E 56th St
Indianapolis IN 46249-1200

Of, Fax to: 1-800-469-6559

Please allow 30 to 45 days from the time you send us your written request to update your mailing address. Then go to the myPay website athttps://mypay.dfas.miland click on "Forgot your password or need it?" clutch. Follow the instructions to have a temporary password sent to you.

When you receive your temporary password, return to the myPay website athttps://mypay.dfas.mil, go to the new user module and click on the "Create your myPay profile" button under "New user". Enter your CPR number and your temporary password and click the "Send" button.

You will be asked to create a login ID and a permanent password. You will also need to set up a two-factor authentication method. Follow the instructions on the screen. Two-factor authentication, or 2FA, is an extra layer of protection used to ensure the security of online accounts, beyond just a username and password. For myPay, two-factor authentication requires you to request and enter a one-time PIN when you log into your myPay account with a login ID and password. This adds an extra layer of security to your myPay account.

If you need further assistance updating your mailing address, please contact the Retired & Annuitant Pay Customer Care Center toll-free at 1-800-321-1080 or 317-212-0551.

If you need additional assistance opening a myPay account, please contact myPay Customer Service toll-free at 1-888-332-7411 or 317-212-0550.

If you have tried the above steps to log in and you receive a message that there is no account associated with your social security number, please let us know.

Call our Retiree and Annuitant Pay Customer Service Center (800-321-1080) and tell them you are a gray area retiree and do not have a myPay account. Ask them to notify the Pensioner and Annuitant Pay Gray Area Team. Enter your full name, CPR number, the year you moved to the gray area and your contact details.

We will work with your branch and let you know when we have resolved the issue so you can log in.

Your DFAS myPay account information will not update your DEERS account or your branch account. Also remember to keep your contact information for these accounts up to date.

For DoD ID/CAC email address: Contact your RAPIDS Station Contact, Human Resources Center or DMDC Help Desk at 1-800-538-9552.

Your VSI or SSB payments will not appear on your Gray Area Future Retiree account in myPay.

For information about VSI or SSB, please visit our website:

DFAS has a new Survivor SBP newsletter! We also have a downloadable PDF of the newsletter that you can share with other survivors. Download it here:https://www.dfas.mil/RetiredMilitary/newsevents/news/Survivor-SBP-Newsletter