To delete all data from your phone, you can reset your phone to factory settings. Factory resets are also called "formatting" or "hard reset".
Important:Some of these steps only work on Android 9.0 and later.Learn how to check your Android version.
Get ready for a factory reset
Important: A factory reset will delete all your data from your phone.
If you are performing a reset to fix a problem, we recommend that you try other solutions first.Learn how to fix Android problems.
Know the Google account username and password
To recover your data after resetting your phone, you'll need to enter security information. Entering the information will indicate that you or someone you trust performed the reset.
- Make sure you know a Google account on the phone.
- Open your phone's Settings app.
- PressBills. If you do not have the option to press "Accounts",get help from your device manufacturer.
- You will find a username for a Google account.
- Make sure you know the password of the Google account on the phone. Sign in to that account on another device or computer to verify. If you do not remember the password,get help logging in.
- If you have set a screen lock, make sure you know your phone's PIN, pattern, or password. If you can't unlock your phone,learn what you can.
Tip:If you recently reset your Google Account password, wait 24 hours before doing a factory reset.
Back up your data to your Google account
Doing a factory reset will erase your data from the phone. Although the data stored in your Google account can be recovered, it will delete all apps and their data.
Make sure these are in your Google Account so you're ready to recover your data. Learn howback up your data.
A factory reset can take up to an hour.
- Charge your phone to at least 70%.
- Connect your phone to Wi-Fi or your mobile network. After the factory reset is completed, you will need to be connected to sign in to your Google account.
Restore your phone to factory settings
On most phones, you can reset your phone through the Settings app. If you are unable to open your phone's Settings app, try resetting your phone to factory settings using the power and volume buttons.
We recommend that you check thisdin producers support sidefor device specific instructions.
Related Resources
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