Can I exchange my iPhone for Apple if it is bad... (2024)

FAQs

Will Apple swap my faulty iPhone? ›

Express Replacement Service is a benefit of AppleCare+ for iPhone. With Express Replacement Service, we'll send you a replacement device so you don't have to wait for a repair.

It depends. Generally, Apple allows a trade-in on slightly damaged iPhones. On special promotions, Apple may allow trade-in of significantly damaged phones.

To qualify for most trade-in offers, your iPhone must be able to turn on and off as well as charge without any issues. If your device has problems with either, it might not be the best trade-in candidate, at least not without replacing the battery or repairing the charging port.

The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them.

When you request Express Replacement Service, we'll send you a replacement device. Return the original device within 10 business days of Apple shipping your replacement product. Packaging will be included.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.

With Apple Trade In, you can get a great price for your current device and apply it towards a new one. And you can do it all online or at an Apple Store. If your device isn't eligible for credit, we'll recycle it for free.

Yes, the Apple Trade In program is available on apple.com as well as in all our retail stores. A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn't match what you described.

Can I still upgrade to a new iPhone? Yes. If you upgrade online, you may be charged an incident fee after your iPhone is received and assessed for damage. If you upgrade at an Apple Store, you may be charged an incident fee at that time.

Yes, Apple accepts iPhones that were bought elsewhere, including from online retailers like eBay and Amazon. However, to trade in your iPhone for credit towards a new purchase, the device must meet certain eligibility criteria, such as being in good condition and not having a cracked screen.

What condition does your iPhone have to be in to trade in? ›

No matter the model or condition, we can turn your device into something good for you and good for the planet. Learn how to trade in or recycle your iPhone or iPad with Apple Trade In.

You can easily locate an ecoATM near you thanks to our network of thousands of automated kiosks that are strategically positioned throughout different areas of the country. Our kiosks are made to recycle used phones in a secure and ethical manner. We purchase them even if they are broken!

If under AppleCare+ Apple is unable to repair your phone (which is unlikely), for the deductible you'll pay, they'll replace the phone, but typically NOT with a brand new phone. They usually provide a refurbished, but like new phone of the same model, color and storage options.

Both AppleCare+ options provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you'll get unlimited incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months.

Express Replacement Service: If you have AppleCare+ and your device is eligible, you can take advantage of Apple's Express Replacement Service. This service typically takes 1-3 business days to process.

With Express Replacement Service, Apple sends you a replacement iPhone first — so you don't have to wait for a repair. After you get your replacement iPhone, send back your original iPhone right away. Apple must receive your original iPhone within ten days after your replacement was shipped.

You can accept and pay the difference between the trade-in credit you already received and the revised value of your device. Or you can keep your trade-in device and pay back the entire instant credit amount. As soon as payment is completed for the balance owed, the courier will hand you the new iPhone.

You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.