If you are enthusiasticA lot of fishMember that you probably noticed when things move and change on our app and site, and of course you have some questions!Help centerUpdated with the newest, but we know that sometimes you just want to see everything in one place.We hear you!you need.
Support related questions
Question: I need help with a problem!How do I contact your support team?
IN:Our Succesteam of the customer handles support requests via e -mail and you can reach them[E -Mail -S secure]!
Question: Is there a way to filter on a relationship, so I am linked to people I know they are looking for what I am looking for?
IN:Our matching function does not offer filtration, but you can filter on a relationship to use our search function!
Question: I don't have a mobile number, but I want to create an account is this possible?
IN:Certainly!We at all get that not everyone has a cell to use for verification, so once you've created an account, just contact our support team[E -Mail -S secure]And they will help you get verified.
Question: Can I adjust what types of e -e -mails I get from POF?I feel that I get too much that I don't need.
IN:Yes!You can edit e -mail -messages under "Settings" and then "E -mail options."You have to jump on a desktop computer to do this, but you will not find these settings right now.
Question: My photos are not approved, but I see photos on other profiles that do not follow guidelines, why?
IN:At the end of the day we are looking for an image that we have to followGuidelines for photoAnd show your beautiful authentic self!usguidelines, The best thing you can do is report the profile to us, so that we can record the image as quickly as possible.
Question: I have sent support about a problem, why does it take so long before someone returns to me?
IN:We would like us to always be able to give you help if you need it, but our support team consists of real people who have so many hands to write with.You can also check ourHelp centerIt has many tips and answers to frequently asked questions and can help you answer your question faster.
Question: Are all photo filters prohibited?
IN:They are!We want everyone who uses a lot of fish to feel comfortable with their authentic self and we promiseYou don't need filters, even minimally, to look the best.
Security/security -related questions
Question: If I hide my profile, can I still get messages from the members?
IN:Yes and no!Hide“The option is to give you the opportunity to take a small break of new connections or explore a stream.Any members with whom you have spoken before or have interact with (read: a profile display or similar) or vice versa will still be possible to see your profile and send your messages, but you will be hidden from someone with whom you are stillhad not hired or did not come to you.
Question: shall I still appear somewhere when I hide my profile?
IN:After you have saved your profile, you will not appear anywhere on the app or site, including our MeetMe function, recommendation lists and search results, but remember the above answer that your profile can still be seen by someone with whom you have had previously interaction.
Question: If I block someone, do they know that I have blocked them?
IN:Nix!Blocking is completely anonymous and you just disappear from the inboxher.
Question: Someone used my telephone number to make what looks like a POF account, what can I do?
IN:One of the two things can happen here.Code You are SMS, they will not be able to register with your number.
If for some reason you have given someone the verification code that you are sent, the best next step to reach our support team via e -mail with your telephone number and they will be able to investigate it.
Question: I will report someone for a message that they have sent, but there is not an option to report after the message, what should I do?
IN:We are busy updating what our reporting form looks like, so you will see a more specific way to report the messages of a person very soon, but if someone has sent you something that our guidelines do not follow, we will encourage youunderstandingTheir profile and state the message so that our team can investigate.
Question: if I report someone, will they know that it is me?
IN:Absolutely not!All reports are 100% anonymous.
Product -related questions
Question: before Pof changed, I could see "who saw me", but now it is behind a payment wall, why can't I see who has seen me anymore?
IN:We want to encourage and encourage our members to form mutual interest before we send the first message so that we have done this in oneUpgradedFunction.To compensate for this change, we have worked hard to improve the competitions you get through our MeetMe function and lists such as recommended and competitions.
Question: I am a upgraded member, but I am not sure where "I am seen" is it moved?
IN:It has!We have grouped members who have seen your profile or enjoyed it under a new tab called "interested in me".And streamlined possible.
Question: I don't like to open my app and to let me appear, is there a way to go directly to my messages instead?
IN:Not at this moment.We have tried to make it easier to jump into the relevant areas of the appNavigation iconsAt the bottom, but you still have to tap the Derfr message icon."And it will take you to your inbox immediately!
Question: why I can't help but someone after I "wanted"?
IN:The short answer is that unfortunately we do not have this as an option available.We look at the possibility of adding an onail function with which you can erase a match and any related conversation with another member.
Question: I discover that my search results often differ from what I have chosen, why do I get to know people outside my age/distance requirements?
IN: OursSearchThe function has a minimal amount of results that is there before it automatically expands.As soon as we can.
Live!-Related questions
Question: I don't understand what is live, can you explain what it is about?
IN: Direct!Is your own online community where you can share your thoughts, talents, skills and conversations with similar people via Videochat!adventure.
Question: Can I filter the streams that I see alive!?
IN:Yes!You can filter the streams that you are looking for gender, country and language.A icon on the left and a right icon.Feed on the right icon to filter the streams that you see in your feed.
Question: What is a top bath on Live!?
IN:A top bath is a sought after title that we give ourTopstreamers((The most active streamers with the largest target groups).If you want to know more about how to become a top streamer, viewThis video.
Question: How long does it take to get a top bath to live?
IN:The longer you stream, the higher reward!contentsThat our live streaming communities find fascinating and entertaining.
Question: Can Topbadges nominate other streamers to also get a toll badge?
IN:Absolutely, we like to build the community as much as possible, but remember that, to get a top bath, you have reached the milestones that we have mentioned above.
Question: What is a life!"To fight"?
IN:A competition is where two streamers are confronted in the ultimate confrontation to see who can generate the most hype.
Question: How do I become a VIP on Live!?What is the difference between VIP and Top Badge?
IN:Becoming VIP is not based on your streaming or how many viewers you have, but based on how many live credits (LC) you buy.
Question: I am interested in using live!
IN:They certainly do it!We actually had quite a few pairs when we tell ourselves that they are the help ofDirect!And it was a super cool experience for them - stay informed of an upcoming blog on one of these great couples!T Forget that you can also use oursNext dateInBlind dateFunctions on Live!To meet other singles via video.
If you have a product question that has not been answered here, you can leave us a comment!
