No product found (2024)

FAQs

What to say when you have no answers? ›

Having a question that you don't know the answer to can be frustrating. Luckily, you can use a variety of different tools to solve your inquiry. Depending on the question, you can use a search engine, conduct extensive research, or contact a professional. Before long, you'll be that much closer to finding the answer.

Good reply. "I would let the client know I am not familiar with that product or service but I do know someone who is and I could get that answer for them as soon as possible." Being willing to research to find an answer is important to providing exceptional customer service.

One of the most important phrases to use in this situation is “I'm so sorry, I don't have that information off hand. Let me find out for you.” This phrase is both polite and reassuring, letting the customer know that you understand their need for an answer and are willing to take the time to find it for them.

We wanted to let know that the item name you purchased is currently out of stock. We have received a high volume of orders and while we strive to maintain a good supply of products, sometimes we make an error. We take full responsibility for this and truly apologize for any inconvenience it may have caused.

How to respond when you don't know the answer? ›

Offer To Find The Answer

If asked something you don't know, the best thing to do is be honest and say you don't know. Then, offer to find out the answer. If you're not familiar with a topic, ask for someone on your team to help you out.

Identify what need the customer is looking to solve. They may BELIEVE they need a specific product to do so, but that isn't necessarily so, often they just don't know about the other alternatives. If you have another product that can solve the need then ask the customer if they would be open to consider another option.

“That's a good question, but I don't have a thoughtful answer at this moment. I will be sure to follow up after the interview.” In a quick email, let the interviewer know that you considered their question important enough to follow up on. Or, use an email to touch on a slip-up the interviewer caught.

When you don't have anything to say, the best choices are usually asking the other person a question, repeating what was said, saying whatever comes to your mind, or being honest that you have nothing to add. Typically, the situation will dictate the best course of action.