FAQ - Frequently asked questions (2024)

FAQs

How many questions should be in an FAQ? ›

That said, you want to find a nice middle ground. Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service. At the same time, there are also many other benefits to having FAQs on your website.

Frequently Asked Questions (FAQs) is a set of common/obvious queries your web visitors or customers may have. Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry.

When someone finds an FAQ page they want specific information, not a marketing pitch or a long story. 4. Keep answers short: Getting a straight, quick answer to your question is a relief. So keep answers to a short paragraph if you can, less than 100 words.

While the acronym FQA refers to theories that are questioned, FAQ, or frequently asked questions refers to a group of questions that are most often asked by people learning about a given topic.

FAQs start with a question and then provide a concise answer. While many think of FAQs as a basic list of questions and answers, some businesses incorporate them into a single section when building a larger help center.

In this schema type, a question can have multiple answers. This is the basic difference between Q&A schema and FAQ Schema. In FAQ Schema one question has only one answer but in Q&A schema, one question may have multiple answers.

A knowledge base is very similar to an FAQs page but typically much more detailed and complex. An FAQs page doesn't require a search bar, for example – customers simply scroll through the list of questions to find an answer.

Knowledge base FAQs are an online repository of information that can be accessed by internal teams as well as customers to find answers to their questions instantly. In a fast-paced customer service world, having a robust FAQs page to meet customers' demands is extremely important.

How do you collect frequently asked questions? ›

The easiest way to create an FAQ collection is to put all your questions and answers on a single page. This works particularly well if all the questions relate to the same topic – such as purchasing and licensing – and the answers are relatively short and simple.

Use automated responses

Even when an agent knows the answer to a customer's question, it takes time to write a well-thought-out reply. Automated responses cut down on this time by providing prewritten responses to common questions that agents can quickly add to their messages.

An effective FAQ page should include a clear and concise introduction, questions and answers divided by categories, links to additional resources, and a search function to help visitors quickly find the answers they are looking for.

A frequently asked questions page—or an FAQ page for short—is a key part of a knowledge base because it addresses your customers' most common questions and is useful at all stages of the customer journey. FAQs start with a question and then provide a concise answer.